Privacy policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: info@vancross.ai

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Website usage information (page views, approximate location and device type)

We do not use cookies.

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

Responding to business enquiries. When someone contacts us through our website or books a call with us, we use the name, company, email address, phone number and message they provide in order to reply to them and discuss the services they have asked about. We use these details only to handle that enquiry and any follow-up conversation about working together. We consider this to be within the reasonable expectations of someone who has deliberately contacted us, and we do not believe it overrides their interests, rights or freedoms.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you
• Information collected automatically when you use our website, including the page you arrived from, the time of your enquiry, and your IP address, which is used briefly to prevent automated abuse of our contact form

How long we keep information

We keep your information for up to 24 months.

Who we share information with

Other relevant third parties:

• Vercel
• Resend
• Google
• Cal.com

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: info@vancross.ai

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113

Website: ico.org.uk/make-a-complaint